Customer Q & A: Heltti’s Occupational Health Care Services to Become Part of Mehiläinen Starting September 1, 2026

Heltti Oy and Mehiläinen Oy have agreed on the transfer of Heltti’s occupational healthcare business to Mehiläinen starting September 1, 2026. See the public press release regarding the business acquisition. The change applies to all Heltti occupational healthcare clients. Services will continue completely as normal at Heltti until the end of August 2026.

Mehiläinen has served as Heltti’s partner clinic since 2020, making this arrangement a natural continuation of a long-standing collaboration. In the merger, Heltti’s deep expertise in knowledge work, mental well-being services, and modern operating model are combined with Mehiläinen’s nationwide network, comprehensive medical and health services, and the industry’s most advanced digital services.

You can find the client and member notices we have sent here. To ensure the flow of information, you may forward the notice links within your organization.

Customer Notices:

27.8. Asiakastiedote (FIN)
21.8. Asiakastiedote (FIN)
14.8. Asiakastiedote (FIN)
10.8 Asiakastiedote (FIN)

27.8. Customer Info (EN)
21.8. Customer Info (EN)
14.8. Customer Info (EN)
10.8. Customer Info (EN)

Member Notices:

27.8. Jäsentiedote (FIN)
21.8. Jäsentiedote (FIN)
14.8. Jäsentiedote (FIN)
10.8. Jäsentiedote (FIN)

27.8. Member Info (EN)
21.8. Member Info (EN)
14.8. Member Info (EN)
10.8. Member Info (EN)

Info Materials:

Mehiläinen: Info työterveyden asiakasyritykselle (FIN)

Mehiläinen: info for occupational health client companies (EN)

Mehiläinen: Työntekijän info (yksi sivu) (FIN)

Mehiläinen: Employee info (one-pager) (EN)

Mehiläinen: Ajanvarausohje (FIN)

Mehiläinen: Booking an appointment info (EN)

Your occupational healthcare agreement and its terms will transfer to Mehiläinen as such starting September 1, 2026, and the transfer requires no action from you. The official contracting party will change from Heltti to Mehiläinen in accordance with the contract terms.

No. Your contract will automatically transfer to Mehiläinen on September 1, 2026. Contracts transfer as they are, and we comply with the existing contract terms.

Your client relationship will transfer to Mehiläinen in accordance with your current contract terms, meaning the agreed pricing model will remain unchanged after the transition.

We comply with the current contract terms, under which prices can be updated at the earliest 3 months in advance or as separately agreed.

Fixed-price client accounts are part of Mehiläinen’s everyday operations, as approximately one-fifth of their client base operates on this model. Mehiläinen has strong experience with fixed-price occupational health agreements, and they are very familiar with the practices of this operating model. Your client relationship will transfer to Mehiläinen in accordance with your current contract terms, meaning the agreed pricing model will remain unchanged after the transition.

You can discuss different solutions for expanding your occupational healthcare contract following the merger with Mehiläinen at any stage. The contact person is Petra Aaltonen (petra.a.aaltonen@mehilainen.fi, +358 50 466 2142).

According to Section 10.2 of Heltti’s General Terms of Service, a party has the right to transfer the agreements between the parties to its group companies or in connection with a transfer of business by notifying the other party. The transferring party is jointly responsible with the transferee for fulfilling the obligations of the transferred agreements until the other party has given consent to the transfer. The other party will not withhold consent without a justified reason.

We communicated the transfer in the client letter on August 10, requesting clients to reach out if they do not wish to give consent for a justified reason.

If you see any significant obstacle to the transfer, please contact Heltti by email at support@heltti.fi by August 28, 2026. In accordance with the contract terms, a 3-month notice period applies.

Mehiläinen works closely with all Finnish insurance companies, and utilizing medical expense insurance as a service supplementing occupational healthcare is smooth and effortless for the client. When occupational healthcare and the health services provided through insurance are under the same service provider, the care pathway remains unified and the customer care experience seamless.

If the insurance involves service provider-specific limitations, the company should inform the insurance company of the transition of occupational healthcare to Mehiläinen and at the same time ensure that Mehiläinen is registered as the provider of health services for the insurance. For informing insurance company, you can use this template.This ensures that the use of insurance continues without interruption after the transition, and the customer’s services and care coordination remain smoothly under the same provider.

Mehiläinen’s goal is for your familiar occupational health team to continue supporting your company and employees after the merger, and collaboration emphasizing mental well-being support will remain an important part of operations. In matters related to occupational health cooperation, the occupational health nurse will continue to be your primary contact person.

Mehiläinen’s occupational health corporate clients also have access to a free corporate customer service serving nationwide. Mehiläinen’s Corporate Customer Service supports your company in all practical matters related to occupational health cooperation.

Mehiläinen’s Corporate Customer Service is a nationwide support service for corporate clients that specifically helps with:

• occupational healthcare contract matters
• invoicing-related questions
• using YritysMehiläinen
• practical arrangements of occupational health cooperation
• customer account onboarding and maintenance.

At the start of a new client relationship, Corporate Customer Service proactively contacts your company, reviews the contract, contact persons, invoicing practices, occupational health team, and digital services, ensuring that cooperation starts smoothly.

Contact information:

• Email: yritysasiakaspalvelu@mehilainen.fi
• Phone: +358 10 414 0800
• Service hours: Weekdays 8:00 AM – 4:00 PM

Mehiläinen’s account management model has received special praise for smooth and professional cooperation, and corporate decision-makers have given our cooperation a rating of 4.1/5.

Starting September, Mehiläinen’s Nationwide Corporate Customer Service will serve you:

• Opening hours: Weekdays from 8:00 AM to 4:00 PM
• Email: yritysasiakaspalvelu@mehilainen.fi
• Phone: +358 10 414 0800 (local network fee / mobile charge)

Heltti’s approximately 60 occupational healthcare professionals will transfer to Mehiläinen as existing employees. Mehiläinen’s goal is for your familiar occupational health team to continue supporting your company and employees after the merger, and collaboration emphasizing mental well-being support will remain an important part of operations.

Emails: Email addresses will change to Mehiläinen addresses in September in the format firstname.lastname@mehilainen.fi.

After September 1st, Mehiläinen will provide Heltti’s occupational health clients with an extensive network of locations and Mehiläinen’s Digital Clinic.

Heltti’s clinics will become part of Mehiläinen’s locations as of September 1st in the following cities:

• Heltti Tampere -> Mehiläinen Tampere Finlayson (Itäinenkatu 3, 33210 Tampere)
• Heltti Oulu -> Mehiläinen Oulu Kauppurienkatu (Kauppurienkatu 8 B, 3rd floor, 90100 Oulu)
• Heltti Espoo -> Mehiläinen Espoo Tapiola (Länsituuli 10, Länsituuli Shopping Center, M floor, 02100 Espoo)

Heltti’s Helsinki clinic will continue at its familiar location starting September 1st under a new name:

• Mehiläinen Heltti Helsinki (Mannerheimintie 12, 00100 Helsinki)

Laboratory services at Heltti clinics will end on September 1st, but Mehiläinen’s extensive network of laboratory services serves all occupational health clients nationwide.

Up-to-date opening hours for locations and laboratories can be found on Mehiläinen’s website: www.mehilainen.fi

In August, appointment booking and symptom assessments will work as usual through HelttiLinja and MyHeltti. You can find more detailed information on Heltti’s member page.

Starting September, Mehiläinen’s 24/7 booking channels will be at your service:

• OmaMehiläinen app / web service: http://oma.mehilainen.fi
• Website: http://www.mehilainen.fi
• Customer service by phone: +358 10 414 00 (local network fee / mobile charge)

Direct online booking is available as follows:

• For occupational health nurse and occupational physiotherapist appointments
• For occupational health psychologist appointments, once you have received a referral
• For the laboratory, once you have already received a referral
• For imaging services, once you have already received a referral

All other appointments are booked through the Digital Clinic occupational health station.

Download: Mehiläinen: Booking an appointment info (EN)

All appointments booked in advance at Heltti will transfer automatically to Mehiläinen’s system. The client / employee does not need to cancel or rebook the appointment. A standard reminder message will be sent for booked appointments prior to the visit, confirming the exact location (e.g., Mannerheimintie clinic or a Mehiläinen medical center).

Valid referrals can be used outside Mehiläinen until October 31, 2026, to ensure that ongoing consultations or examinations can be completed. Ongoing mindcare processes at Heltti (mindcare, short-term therapy) are available until October 31, 2026.

Starting September 1, 2026, the MyHeltti service will be replaced by OmaMehiläinen (for employees/members) and the HelttiView service by YritysMehiläinen (for supervisors and HR).

Employees: OmaMehiläinen

• OmaMehiläinen is a free app and online service. First-time login requires online banking credentials.
• Digital Clinic (Digiklinikka): The primary contact channel for employees is symptom assessment and chat consultations via OmaMehiläinen’s digital occupational health station 24/7 (available in Finnish, Swedish, and English).
• Your Occupational Health Team: The Asiointi (Transactions) tab includes the services covered by your occupational health contract as well as contact details for your own team.
• Download: Mehiläinen: Booking an appointment info (EN)

Supervisors and HR: CorporateMehiläinen

• Supervisors: Supervisors can get in touch via OmaMehiläinen and the Supervisor Chat (Esihenkilöchat).
• HR and Management: The CorporateMehiläinen portal enables personnel registry maintenance and real-time reporting (occupational health statistics and costs). Login requires online banking credentials / mobile ID and your company customer number.

The MyHeltti service will close on August 31, 2026. Conversations and files will not transfer to OmaMehiläinen! Please instruct your employees to save important conversations and files before the service closes. After closure, they can no longer be accessed via MyHeltti. All medical record entries will continue to be available in the national MyKanta archive (omakanta.fi).

Mental health services included in Heltti’s occupational healthcare contracts, such as Mind care (mielenhuolto) and short-term therapy (lyhytterapia), will transfer to be delivered by Mehiläinen starting September 1st. Ongoing Mind care and therapy processes can be completed with Heltti’s familiar mental health professional.

Mindcare services will continue without interruption after the transition to Mehiläinen. The service will be provided using the familiar operating model, so the content and practices of the service will remain unchanged. Appointments can be booked easily through Mehiläinen’s booking system. Employees of companies that have enabled Mindcare services can find the service and its specialists by authenticating to Mehiläinen’s booking system.

In the future, short-term therapy provided under the Heltti agreement will be offered at Mehiläinen as short-term psychotherapy. Accessing the service begins by contacting occupational health via the Digital Clinic occupational health station, the ‘Worry about your coping’ chat, or by phone. An occupational health professional will assess the situation and refer you to the right specialist. A referral to short-term psychotherapy is always based on an assessment made by an occupational health psychologist or occupational physician. During the appointment, your situation is reviewed together, and a treatment path and support forms tailored to your needs are planned. If needed, support is also provided in selecting a suitable therapist to ensure care begins as smoothly as possible. The service is available to you when it is included in your occupational health agreement or covered by your medical expenses insurance.

Autumn 2026 influenza vaccinations will be carried out smoothly as agreed. If your company has already arranged vaccinations with Heltti, bookings and operating procedures will transfer as they are. Vaccinations can be organized both at the company’s own premises (on-site vaccinations by familiar Heltti professionals) and across Mehiläinen’s extensive medical center network throughout Finland. Further details regarding the vaccination campaign and its launch will be sent in connection with August’s transition communications.

Supervisor coaching is also included in Mehiläinen’s services, and you have access to Mehiläinen’s entire extensive expert knowledge. Together, we will build a solution tailored specifically to your organization’s needs, supporting supervisors to succeed in their work and promoting employee well-being and working capacity.

Mehiläinen also utilizes electronic health surveys. These can be launched once the data transfer has been completed.

The Mehiläinen Group is a well-known and respected private provider of social and healthcare services, offering high-quality, comprehensive services in Finland, Sweden, Germany, Lithuania, Estonia, and now also in Romania and Serbia. Mehiläinen provides digital healthcare software solutions through its subsidiary BeeHealthy. Founded in 1909, Mehiläinen is a rapidly growing and developing pioneer in its field. Its network of 1,450 locations serves over 5 million customers annually. Mehiläinen invests heavily in the opportunities of digitalization as well as the quality and effectiveness of care across all its business areas.

Mehiläinen provides occupational healthcare and working-age healthcare services to private companies and the public sector in Finland, Sweden, Estonia, Lithuania, Romania, and Serbia.

The continuous transformation of working life highlights the need for high-quality occupational life services at both individual and organizational levels across all operating countries. Annually, taking into account significant recent acquisitions, over 40,000 companies or public sector employers and approximately 1.8 million employees are covered by Mehiläinen’s occupational health services.

Mehiläinen Group companies are pioneers in developing monthly subscription-based services in Romania and Serbia. In Finland, Mehiläinen has provided high-quality occupational healthcare services since the 1970s.

In Finland, the number of individual occupational health clients reached 680,000 employees during 2025, and the employer client base of over 23,000 ranges from Finland’s largest employers to sole traders and agricultural entrepreneurs nationwide.   

Mehiläinen is the largest private employer in the social and healthcare sector in Finland, offering tasks for professionals across the country in various segments and specialization areas of the sector. Mehiläinen aims to be the most desirable workplace in the industry. Employing approximately 37,000 professionals, it offers a wide range of opportunities to develop expertise as well as diverse job descriptions and careers. In its operations, Mehiläinen emphasizes responsibility, high quality, and an excellent customer experience.

Mehiläinen’s values are Growth and Development, Knowledge and Skill, Caring and Responsibility, and Partnership and Entrepreneurship. Mehiläinen invests strongly in quality and customer experience. Mehiläinen also strives to be the best employer in its field, which is a key theme of its responsibility program.

In the future, Mehiläinen offers Heltti’s clients broader nationwide availability through its service network, along with a wider range of services and modern digital occupational health tools. OmaMehiläinen’s Digital Clinic serves 24/7/365, ensuring service availability in all locations.

Through continuous service development, Mehiläinen always provides its clients with the market’s most modern and advanced services – including digital services such as the Digital Occupational Health Station. At the Digital Clinic, occupational health professionals are reachable every day from 7:00 AM to 7:00 PM, and general practitioners and nurses 24/7. The OmaMehiläinen app and online service make occupational health transactions easier while offering versatile content to support personal well-being. Furthermore, we offer the industry’s leading reporting and work capacity management tools for supervisors, HR, and occupational health teams alike.

High quality is the foundation of Mehiläinen’s operations. Mehiläinen has long-standing traditions in patient safety and quality work. Modern tools enable data-driven management of operations and quality. We also measure service quality through various customer satisfaction surveys for both employers and individual users. As an example, the latest Net Promoter Score (NPS) for Mehiläinen’s individual occupational health customers is 89 (2026).