Frequently asked questions about occupational health in Heltti

Yes, you can. Heltti’s most basic package covers statutory needs with a fixed pricing model.

Statutory occupational health includes, at a minimum, a written agreement, an effective action plan, and a conducted workplace survey.

These are sufficient if there are no unexpected or unpleasant events. However, the minimum should also include coordinating potential work capacity cases. If there are specific risk factors in the industry that could lead to illness, statutory periodic check-ups must be offered to employees.

The purpose of statutory occupational health is to jointly promote:

• Prevention of work-related illnesses and accidents
• Health and safety in the workplace and work environment
• Employees’ health and work capacity throughout their career stages
• The functioning of the work community.

At Heltti, we offer various fixed-price service packages, including those that involve healthcare. The Statutory Occupational Health service package does not include healthcare, and for healthcare needs, we guide the member to seek care, for example, in the public sector. For matters related to work capacity, we assess the need for a visit to an occupational health physician.

FOR OFFICE WORKERS, REGULAR ENTRY EXAMS AND PERIODIC CHECK-UPS ARE NOT MANDATORY. THESE WILL NOT BE CONDUCTED UNLESS YOU EXPRESSLY REQUEST THEM AND INCLUDE THEM IN THE AGREEMENT

IF YOU WANT ANNUAL HEALTH CHECK-UPS INCLUDED IN YOUR AGREEMENT, THERE ARE TWO OPTIONS:

In our most comprehensive occupational health package, there is an annual electronic health check. Based on the results, the occupational health nurse selectively invites employees for a meeting when a check-up is needed. Surveys are a very concrete preventive tool for us to detect challenges and offer services in a timely manner. Through the surveys, we guide those in need of support to occupational health nurse appointments, resource coaching, or, if necessary, directly to a medical appointment or consultation with an occupational health physician.

Another option is to add a separate health check-up package to your agreement for checking your current health status. The package includes a comprehensive examination and guidance from the occupational health nurse, as well as interpretation of the results.

We are often asked about what the workplace survey and action plan include and whether they need to be done even if they are still valid with the current occupational health partner.

The workplace survey must be conducted whenever there is a change in the occupational health provider, even if the previous workplace survey is still valid.

The workplace survey identifies the needs, resources, hazards, and stress factors of the workplace. The plan includes, among other things, agreed-upon practices for sick leave, practices related to monitoring work capacity and early support, referral procedures for treatment, and similar measures.

The action plan is based on an up-to-date workplace survey.

The workplace survey is conducted every five years, whenever there is a change in occupational health services, or if the unit’s operations undergo a significant change.

Your occupational health nurse will contact you within 3 weeks of the agreement’s initiation and coordinate the timing of the workplace survey with you. The workplace survey is also an opportunity for us to get to know your workplace and your team. At the same time, we can hold a small kickoff for your staff: introduce ourselves, talk about our services, and answer practical questions about Heltti

Our services have a three-month notice period.

Yes, indeed. The agreement can be supplemented as needed, either with a broader occupational health package or additional services, such as flu vaccinations or expansions of healthcare. Please get in touch with your occupational health nurse or Heltti sales if your agreement needs an update

The initiation fee covers all costs related to the start-up, including the basic workplace survey and the development of an action plan. By investing in the initiation and communication of the collaboration, we ensure that your employees can make the most effective use of Heltti’s range of services.

We regularly review whether the fixed monthly price corresponds to actual usage.

We monitor the fixed price with you annually, and it can be either increased or reduced if we observe a decrease in usage and a reduction in the risk of work capacity cases.

At the same time, we examine whether there are any work-related root causes behind the growth in usage where we can better support you.

Heltti’s services and the fixed monthly fee are eligible for Kela reimbursements. We annually prepare a pre-filled Kela reimbursement application for you after the end of your financial year. We categorize all contacts and appointments of your employees into Kela 1, Kela 2, and Kela 0 classes, and reimbursements are applied for accordingly.

The amount of value-added tax depends on the services used during that month. For all services classified as Kela 1 and Kela 2, the VAT rate is 0%, while for Kela 0 services, it is 24%. We categorize all contacts and appointments into these Kela classes, and the final VAT on the invoice is determined accordingly.

According to the law, part-time employees must be offered the same scope of occupational health services as full-time employees. The healthcare needs for both are equal, so we invoice part-time employees according to the same price list. Exceptions can be made if employees work only on a temporary basis or if different services are desired for probationary employees.

We are happy to provide more information! Contact us through the chat in the corner or send us an email.

Occupational physiotherapy is included in your agreement: If a member, for example, has challenges with the neck and shoulder area, our occupational physiotherapist’s guiding and coaching sessions are always the primary form of treatment.

Rehabilitative physiotherapy with a referral can be added to the package on a performance-based basis, and the price depends on the service provider used. Heltti collaborates extensively with providers like Fysios, but if desired, you can also use any other service provider. Heltti handles the invoicing between the company and the physiotherapy provider.

The world is changing, and instead of physical pains, the most common occupational health threat for knowledge workers is burnout.

That’s why knowledge workers need a genuinely caring, burnout-fighting partner who understands the challenges of intellectual work and suggests timely interventions. We at Heltti are exactly that.

Heltti’s offices are open on weekdays from 8 am to 4 pm by appointment. If there is a need for a general practitioner outside of these hours, we utilize our partner network.

Telemedicine is also available through HelttiLine on weekdays from 7 am to 9 pm and on weekends from 9 am to 5 pm.

Appointments are always scheduled through our assessment of the need for care by calling HelttiLine or sending a message via LiveChat. Heltti has offices in Helsinki, Espoo, Tampere, Turku, and Oulu.

We monitor sick leaves according to the agreements made with you.

You will receive a report on the sick leaves we document, and we are happy to stay informed about any self-reported sick leaves. You can use the tool in the MyHeltti service or arrange data transfer between Heltti and the company. Having a comprehensive overview of all absences enables us to proactively provide support, especially for identified cases of reduced work ability.

Heltti has offices not only in the Helsinki metropolitan area but also in Tampere, Turku, and Oulu. For those working, living, or traveling in other locations, we can utilize our partner network for services. However, in case of illness during a business trip or leisure travel, it is advisable to primarily use travel insurance and seek care within its coverage.

Remote consultations are often suitable for short sick leaves, home care instructions for flu and stomach flu treatment, prescription renewals, eye infections, rashes, allergies, appointment bookings, and changing or rescheduling appointments to remote times.

Up to 40% of all inquiries are resolved during the first contact.

The special expertise of Heltti’s healthcare professionals includes the ability to identify the need for sick leave even remotely. If there is a need for further examination, we always invite the member for a physical appointment.

In acute matters, at the latest on the next business day. However, the nurse always assesses the situation comprehensively and directs to treatment accordingly.