Customer Q & A: Heltti’s Occupational Health Care Services to Become Part of Mehiläinen Starting September 1, 2026

Heltti Oy and Mehiläinen Oy have agreed on the transfer of Heltti’s occupational healthcare business to Mehiläinen starting September 1, 2026. See the public press release regarding the business acquisition. The change applies to all Heltti occupational healthcare clients. Services will continue completely as normal at Heltti until the end of August 2026.

Mehiläinen has served as Heltti’s partner clinic since 2020, making this arrangement a natural continuation of a long-standing collaboration. In the merger, Heltti’s deep expertise in knowledge work, mental well-being services, and modern operating model are combined with Mehiläinen’s nationwide network, comprehensive medical and health services, and the industry’s most advanced digital services.

You can find the client and member notices we have sent here. To ensure the flow of information, you may forward the notice links within your organization.

Customer Notices:

14.8. Customer Info (EN)

10.8. Customer Info (EN)

14.8. Asiakastiedote (FIN)

10.8 Asiakastiedote (FIN)

Member Notices:

14.8. Member Info (EN)

10.8. Member Info (EN)

14.8. Jäsentiedote (FIN)

10.8. Jäsentiedote (FIN)

Your occupational healthcare agreement and its terms will transfer to Mehiläinen as such starting September 1, 2026, and the transfer requires no action from you. The official contracting party will change from Heltti to Mehiläinen in accordance with the contract terms.

No. Your contract will automatically transfer to Mehiläinen on September 1, 2026. Contracts transfer as they are, and we comply with the existing contract terms.

We comply with the current contract terms, under which prices can be updated at the earliest 3 months in advance or as separately agreed.

You can discuss different solutions for expanding your occupational healthcare contract following the merger with Mehiläinen at any stage. The contact person is Petra Aaltonen (petra.a.aaltonen@mehilainen.fi, +358 50 466 2142).

According to Section 10.2 of Heltti’s General Terms of Service, a party has the right to transfer the agreements between the parties to its group companies or in connection with a transfer of business by notifying the other party. The transferring party is jointly responsible with the transferee for fulfilling the obligations of the transferred agreements until the other party has given consent to the transfer. The other party will not withhold consent without a justified reason.

We communicated the transfer in the client letter on August 10, requesting clients to reach out if they do not wish to give consent for a justified reason.

If you see any significant obstacle to the transfer, please contact Heltti by email at support@heltti.fi by August 28, 2026. In accordance with the contract terms, a 3-month notice period applies.

Heltti’s approximately 60 occupational healthcare professionals will transfer to Mehiläinen as existing employees. Mehiläinen’s goal is for your familiar occupational health team to continue supporting your company and employees after the merger, and collaboration emphasizing mental well-being support will remain an important part of operations.

• Emails: Email addresses will change to Mehiläinen addresses in September in the format firstname.lastname@mehilainen.fi.

• Heltti Premises: Any potential changes regarding Heltti’s premises will be announced in more detail during August.
• New Network: You will gain access to Mehiläinen’s nationwide medical center network and specialists.

In August, appointment booking and symptom assessments will work as usual through HelttiLinja and MyHeltti. You can find more detailed information on Heltti’s member page.

Starting September, Mehiläinen’s 24/7 booking channels will be at your service:

• OmaMehiläinen app / web service: http://oma.mehilainen.fi
• Website: http://www.mehilainen.fi
• Customer service by phone: +358 10 414 00 (local network fee / mobile charge)

All appointments booked in advance at Heltti will transfer automatically to Mehiläinen’s system. The client / employee does not need to cancel or rebook the appointment. A standard reminder message will be sent for booked appointments prior to the visit, confirming the exact location (e.g., Mannerheimintie clinic or a Mehiläinen medical center).

Starting September 1, 2026, the MyHeltti service will be replaced by OmaMehiläinen (for employees/members) and the HelttiView service by YritysMehiläinen (for supervisors and HR).

Employees: OmaMehiläinen

• OmaMehiläinen is a free app and online service. First-time login requires online banking credentials.
• Digital Clinic (Digiklinikka): The primary contact channel for employees is symptom assessment and chat consultations via OmaMehiläinen’s digital occupational health station 24/7 (available in Finnish, Swedish, and English).
• Your Occupational Health Team: The Asiointi (Transactions) tab includes the services covered by your occupational health contract as well as contact details for your own team.

Supervisors and HR: CorporateMehiläinen

• Supervisors: Supervisors can get in touch via OmaMehiläinen and the Supervisor Chat (Esihenkilöchat).
• HR and Management: The CorporateMehiläinen portal enables personnel registry maintenance and real-time reporting (occupational health statistics and costs). Login requires online banking credentials / mobile ID and your company customer number.

The MyHeltti service will close on August 31, 2026. Conversations and files will not transfer to OmaMehiläinen! Please instruct your employees to save important conversations and files before the service closes. After closure, they can no longer be accessed via MyHeltti. All medical record entries will continue to be available in the national MyKanta archive (omakanta.fi).

Starting September, Mehiläinen’s Nationwide Corporate Customer Service will serve you:

• Opening hours: Weekdays from 8:00 AM to 4:00 PM
• Email: yritysasiakaspalvelu@mehilainen.fi
• Phone: +358 10 414 0800 (local network fee / mobile charge)

Autumn 2026 influenza vaccinations will be carried out smoothly as agreed. If your company has already arranged vaccinations with Heltti, bookings and operating procedures will transfer as they are. Vaccinations can be organized both at the company’s own premises (on-site vaccinations by familiar Heltti professionals) and across Mehiläinen’s extensive medical center network throughout Finland. Further details regarding the vaccination campaign and its launch will be sent in connection with August’s transition communications.

The Mehiläinen Group is a well-known and respected private provider of social and healthcare services, offering high-quality, comprehensive services in Finland, Sweden, Germany, Lithuania, Estonia, and now also in Romania and Serbia. Mehiläinen provides digital healthcare software solutions through its subsidiary BeeHealthy. Founded in 1909, Mehiläinen is a rapidly growing and developing pioneer in its field. Its network of 1,450 locations serves over 5 million customers annually. Mehiläinen invests heavily in the opportunities of digitalization as well as the quality and effectiveness of care across all its business areas.

Mehiläinen provides occupational healthcare and working-age healthcare services to private companies and the public sector in Finland, Sweden, Estonia, Lithuania, Romania, and Serbia.

The continuous transformation of working life highlights the need for high-quality occupational life services at both individual and organizational levels across all operating countries. Annually, taking into account significant recent acquisitions, over 40,000 companies or public sector employers and approximately 1.8 million employees are covered by Mehiläinen’s occupational health services.

Mehiläinen Group companies are pioneers in developing monthly subscription-based services in Romania and Serbia. In Finland, Mehiläinen has provided high-quality occupational healthcare services since the 1970s.

In Finland, the number of individual occupational health clients reached 680,000 employees during 2025, and the employer client base of over 23,000 ranges from Finland’s largest employers to sole traders and agricultural entrepreneurs nationwide.   

Mehiläinen is the largest private employer in the social and healthcare sector in Finland, offering tasks for professionals across the country in various segments and specialization areas of the sector. Mehiläinen aims to be the most desirable workplace in the industry. Employing approximately 37,000 professionals, it offers a wide range of opportunities to develop expertise as well as diverse job descriptions and careers. In its operations, Mehiläinen emphasizes responsibility, high quality, and an excellent customer experience.

Mehiläinen’s values are Growth and Development, Knowledge and Skill, Caring and Responsibility, and Partnership and Entrepreneurship. Mehiläinen invests strongly in quality and customer experience. Mehiläinen also strives to be the best employer in its field, which is a key theme of its responsibility program.

In the future, Mehiläinen offers Heltti’s clients broader nationwide availability through its service network, along with a wider range of services and modern digital occupational health tools. OmaMehiläinen’s Digital Clinic serves 24/7/365, ensuring service availability in all locations.

Through continuous service development, Mehiläinen always provides its clients with the market’s most modern and advanced services – including digital services such as the Digital Occupational Health Station. At the Digital Clinic, occupational health professionals are reachable every day from 7:00 AM to 7:00 PM, and general practitioners and nurses 24/7. The OmaMehiläinen app and online service make occupational health transactions easier while offering versatile content to support personal well-being. Furthermore, we offer the industry’s leading reporting and work capacity management tools for supervisors, HR, and occupational health teams alike.

High quality is the foundation of Mehiläinen’s operations. Mehiläinen has long-standing traditions in patient safety and quality work. Modern tools enable data-driven management of operations and quality. We also measure service quality through various customer satisfaction surveys for both employers and individual users. As an example, the latest Net Promoter Score (NPS) for Mehiläinen’s individual occupational health customers is 89 (2026).