We strive to keep you in good health and ensure your continued ability to work
Info for Heltti’s occupational health members
Info, tips, and help for Heltti members
Hey there – or as we say in Finnish – HELTTIS! Welcome to the page for Heltti occupational health’s individual customers – our valued members. We’ve put together some guidance on how to get in touch in different situations, along with info on membership perks and other services Heltti has to offer.
Whether you’re a newbie or have been with us for a while, you’ll always find the latest on Heltti occupational health membership right here on this page.
How can we assist you?
Appointment booking | Contact channels | FAQ
Locations | Member benefits | Customer support | Customer contact persons
APPOINTMENT BOOKING
For urgent matters, call HelttiLine or send a message on HelttiChat
When you need immediate assistance and would like to schedule an appointment with an expert at Heltti, call our on-call nurse at HelttiLine (020 1470 770) or send a message on HelttiChat, which you can find in the MyHeltti service. Our on-call healthcare professional will assess your situation promptly. You’ll receive guidance for urgent concerns, or an appointment will be arranged for you, for example, with a doctor for further measures. The meeting can be conveniently conducted remotely, at the nearest Heltti location, or with our partner.
“Quick response in the chat and prescription through contacting the doctor. I can’t think of anything that could have been done better.”
Heltti occupational health member
Even urgent matters are handled smoothly with the assistance of Heltti professionals
Get the care you need –
conveniently and quickly
HELTTILINE
020 1470 770
Our phone service is open: Mon-Fri from 7 am to 9 pm and Sat-Sun from 9 am to 5 pm. Often, you’ll reach a nurse in less than 20 seconds!
HELTTICHAT
The real-time messaging channel assists you on weekdays from 8 am to 4 pm. Messages left outside of service hours will be responded to by the next business day at the latest.
OCCUPATIONAL HEALTH -MESSAGING
In non-urgent matters related to your own work capacity and well-being, contact the occupational health nurse through the occupational health messaging channel found in MyHeltti. Your own occupational health nurse will respond to your message within two business days.
Contacting Heltti: More information
What kind of assistance can I get through different channels at Heltti?
Every contact is handled by a healthcare professional.
- The nurse assesses your situation and the need for care.
- In certain situations, the doctor may participate in the treatment by providing instructions or prescribing a prescription, for example, for an eye infection.
- An appointment is scheduled, if needed, for a doctor’s remote or in-person consultation.
- If a doctor’s appointment is not necessary, the nurse provides self-care and follow-up instructions based on your situation.
- Other health-related questions, especially those related to vaccinations, are directed to the Occupational Health Nurse channel.
Note! If your contact concerns, for example, a rash or eye infection, please take a picture of the affected area before starting the chat. In HelttiChat, your privacy is ensured, and sending a picture is done securely
- Emergencies and severe injuries
- Requests for renewing triple therapy (kolmiolääke) prescriptions
IN CASE OF EMERGENCY ALWAYS CALL THE EMERGENCY NUMBER 112!
WELLBEING STATIONS
Heltti locations around Finland
Heltti’s occupational health stations, “Helttiläs“, are not traditional medical clinics saturated with disinfectant, but genuine well-being service stations. Occupational health and general practitioner appointments, as well as consultations with nurses, psychologists, or physiotherapists at Helttiläs, are available to you by appointment through a care needs assessment. Our “Helttiläs” are located in Helsinki, Espoo, Tampere, Turku, and Oulu
“Arriving at Heltti feels like stepping into your best friend’s home. The door is opened with a smile, a warm cup of coffee is handed to you, and you are invited to make yourself at home.”
Heltti’s occupational health member
Product discounts, events, content created by experts, and much more!
Heltti’s member benefits and well-being library
Have you already explored Heltti member benefits? Among the membership benefits, you’ll find numerous services and products, that support your wellbeing, at discounted prices. The current selection of membership benefits includes, for example, karaoke, massages, legal services, and free audiobook listening time!
Don’t forget our continuously expanding well-being library as well:
- Material produced by experts on phenomena in the working life
- Digital coaching sessions and self-care instructions for various ailments
- Assistance with questions related to work capacity and well-being
Customer support
IF YOU ENCOUNTER ANY PROBLEMS WHILE USING OUR DIGITAL SERVICES – PLEASE DON’T HESITATE TO CONTACT US
Can’t log in? Found a bug in our software? Reporting issues and providing feedback for MyHeltti and HelttiView can be done through Heltti customer support:
- Support for Heltti’s electronic services (login issues, etc.)
- Billing-related questions
- Questions related to member and customer information
- General support for Heltti services
- Contractual matters
- General feedback on Heltti tools
The service language settings are determined by your browser’s language settings.
Note! Please use the MyHeltti feedback channel if you have questions, feedback, or issues related to healthcare, health, or well-being matters.
HELTTIVIEW -customer portal
For our customer contact persons
HELTTIVIEW IS YOUR MAIN TOOL AS A CONTACT PERSON FOR HELTTI AND AS A REPRESENTATIVE OF YOUR EMPLOYER
With the HelttiView customer portal, you can conveniently handle matters related to your partnership, such as:
- Updating employee information: changes and additions to your company’s employee data.
- Reviewing contract and customer information.
- Secure transmission of documents.
Would you like to know more?
Call, send a message or book an remote meeting
Contact me
Aino Ahola | LinkedIn
aino.ahola@heltti.fi
040 823 5393
Would you like to discuss more about the service in a brief remote meeting? Book an appointment using the link below.