For acute matters, you will be seen no later than the next business day. However, the nurse always assesses the situation comprehensively and guides the treatment accordingly.

Yes, it is possible to visit us for in-person appointments whenever it is medically necessary.

Heltti has its own occupational health centers called Helttilät located in Helsinki, Espoo, Tampere, Turku, and Oulu. In addition, our partner network throughout Finland enables quick access to appointments regardless of time and location.

Appointment booking always takes place through our care needs assessment by calling HelttiLine or sending a message via LiveChat.

Heltti’s clinics are open on weekdays from 8 am to 4 pm by appointment. If there is a need for a general practitioner appointment outside of these hours, we utilize our partner network.

For remote healthcare services, Heltti offers telemedicine through HelttiLine from Monday to Friday, from 7 am to 9 pm, and on weekends from 9 am to 5 pm.

General practitioner-level healthcare includes appointments with both a nurse and a general practitioner, including examinations.

We also provide many services remotely, so it may not always be necessary to come in person. Remote healthcare saves your employees time and effort, and it also lowers the threshold for contacting us at an early stage of health and well-being challenges.

General practitioner-level healthcare includes comprehensive investigations, such as laboratory tests and imaging services.

Specialist services can complement general practitioner-level healthcare either through Heltti or through insurance coverage.

It is also possible to add specialized healthcare services to Heltti’s agreement. The services can be limited, for example, to a few visits if desired. To cover specialized healthcare, any health insurance policy that includes coverage for medical expenses can be taken. In this case, we guide the employee from Heltti to specialized healthcare within the scope of the insurance.

If a member has a need for a specialist doctor and it is not covered by the occupational health agreement, we can provide a referral to the public healthcare system for specialized care, or the member can independently seek services from a chosen healthcare provider at their own expense.

The monitoring of sick leaves is agreed upon during the workplace assessment.

You will receive a report as agreed upon for the sick leaves recorded by us. Additionally, we would appreciate being informed about any self-reported sick leaves, which can be done using the dedicated tool in the MyHeltti service. Having a comprehensive overview of all absences allows us to proactively provide support, especially in cases where potential work capacity risks are identified.

The employer is allowed to process information related to an employee’s health, for example, to provide sick pay or to ascertain if there is a justified reason for the absence from work. Therefore, the employer can process information related to the employee’s health when the employee provides a medical certificate as proof of the reason for their absence. Only those individuals who need to process this health-related information are permitted to do so.

In addition to the capital region, Heltti has branches in Tampere, Turku, and Oulu. For those working, residing, or traveling in other locations, we can utilize our partner networks, such as Aava and Mehiläinen, to provide services.

However, in the event of falling ill during a work trip or leisure travel, it is advisable to primarily rely on travel insurance and to seek medical treatment within the coverage provided by the insurance.

For leisure accidents, it is advisable to primarily rely on accident insurance or travel insurance, as they typically cover a wide range of expenses, including medical examinations, specialist visits, and other medical costs. If you do not have insurance, you should contact HelttiLine, and a nurse will guide you to the appropriate healthcare provider based on the situation.

In the case of a work-related accident, it is important to contact HelttiLine, where a nurse will assess the situation and guide you to the appropriate healthcare provider. This can be any nearby medical clinic in practice. It is necessary to report the work-related accident to the insurance company within 10 days of the incident. After that, you can claim the medical expenses from the insurance company according to their instructions.

If the situation or seeking medical care abroad raises concerns, the employee can call Heltti, where experienced nurses can assess the situation.

If the condition can be managed remotely, it can be addressed during the same phone call. If there is a need for an in-person doctor’s visit, it can be arranged through the travel insurance at a local medical clinic.